Description

Learn what it means to be emotionally intelligent and how to cultivate this leadership skill to build more successful relationships with customers and staff.;
What You’ll Learn
After completing this course, students will be able to:

Describe what it means to be emotionally intelligent

Explain how emotionally intelligent behaviors lead to enhanced customer relationships

Explore customer expectations and communication styles and adapt your approach to customer engagement

Describe the key facets of emotional intelligence and improve your customer interactions

Additional information

Audience	Emerging leaders across all functional areas, past participants of ABA schools and conferences, Wharton certificate holders, HR/training managers.
Length	Approximately 15 minutes
Credits	0.50 CTFA
Member Price	135.00
Non-Member Price	185.00
Course Number	ABA
Location	Online Self-Paced
Vendor	ABA
Course Code	ABA
Prerequisites	None
Day	Online