Description
Banks serve customers of all ethnicities, cultures, and generations. This course will help banks’ customer-facing associates develop the empathy and sensitivity needed to successfully meet the expectations of a diverse range of clients.
What You’ll Learn
After completing this course, students will be able to:
- Recognize the difference between empathy and sympathy
- Recognize potential biases in customer service scenarios
- Identify appropriate responses to scenarios involving customers from a variety of backgrounds
