Description
This suite of three courses plus assessment and huddle delves into the skills critical to making clients feel valued. Completing this suite provides insight into improving customer service skills, especially during stressful situations, to help build client relationships. Concise, impactful lessons can be applied on the job immediately.
Courses*
*Only available as a suite
- The Impact of Knowledge
This module will equip you with the essential knowledge to effectively guide your customers through their financial journeys. Always remember that your knowledge is the foundation upon which great customer service is built. - Optimizing In-Person and Video Enabled Interactions
In this module, you will learn to communicate effectively across digital and face-to-face channels, use powerful body language, and turn every interaction into an opportunity for building customer loyalty and fostering long-term relationships. - Conflict Resolution Principles
In this module, you will learn to recognize and manage your own stress during difficult interactions. You will also learn proven methods to resolve conflicts, along with techniques to diffuse tense situations effectively. - Why Quality Customer Service Matters Assessment
To test your understanding of Why Quality Customer Service Matters, complete the following assessment. - GO Huddle: Why Quality Customer Service Matters
The ABA GO Huddle is a learning facilitation tool designed specifically for leaders who seek to meaningfully reinforce ABA self-paced training within their teams. Leaders will find practical tools and exercises to guide teams in application of the knowledge and skills from the Why Quality Customer Service Matters suite in a supportive and interactive environment.
