The Retail Playbook You Need to Succeed

$300.00

SKU: 11130 Category: Tag:

Description

Retail banking expert Tonya Gossage covers four critical and timely topics every banker should be focused on. Learn savvy ways to ensure your bank and staff are prepared to win under a variety of circumstances, including creating a healthy branch experience, handling crisis communication, successful one-on-one meetings and implementing online appointment scheduling.;
Series Includes:

  • Game Plan for a Healthy Branch Experience – Free to ABA Members
  • Eight Essential Crisis Communication Tips
  • Tips for Winning One-on-One Meetings
  • Five Reasons Why Online Appointment Scheduling is Essential
  • Additional information

    Audience

    Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers

    Length

    Approximately 1 hour

    Credits

    1.25 CFMP

    Member Price

    300.00

    Non-Member Price

    380.00

    Course Number

    ABA

    Location

    Online Self-Paced

    Vendor

    ABA

    Course Code

    ABA

    Prerequisites

    None

    Day

    Online

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