Description
Provides the meaning of emotional intelligence as the ability to perceive others’ emotions, understand the way people feel and react and to use this understanding to adapt our engagement with others. Describes the principles of emotional intelligence and how to apply them in working with wealth clients.
What You’ll Learn
After completing this course, students will be able to:
- Describe what it means to be emotionally intelligent
- Explain how emotionally intelligent behaviors lead to enhanced client relationships
- Explore client expectations and communication styles to adapt your service approach for better client engagement
- Describe the key facets of emotional intelligence to improve your social interactions with clients
