Description

Provides the meaning of emotional intelligence as the ability to perceive others emotions, understand the way people feel and react and to use this understanding to adapt our engagement with others. Describes the principles of emotional intelligence and how to apply them in working with wealth clients.

What You’ll Learn

After completing this course, students will be able to:

Describe what it means to be emotionally intelligent

Explain how emotionally intelligent behaviors lead to enhanced client relationships

Explore client expectations and communication styles to adapt your service approach for better client engagement

Describe the key facets of emotional intelligence to improve your social interactions with clients

Additional information

Audience
Length	Approximately 15 minutes
Credits	0.5 CTFA
Member Price	135.00
Non-Member Price	185.00
Course Number	ABA
Location	Online Self-Paced
Vendor	ABA
Course Code	ABA
Prerequisites	None
Day	Online