Description

Being prepared for a crisis means having a good communications plan ready. Learn eight essential tips for creating and managing a crisis communications plan that will result in a team of trusting employees who will be more productive during times of adversity.

Part of The Retail Playbook You Need to Succeed series, presented by Tonya Gossage
What You’ll Learn

Understand the roles we all play in effective crisis communication

Use empathy, transparency and listening as tools to manage communication with employees

Use these eight tips to immediately take proactive, successful; steps in times of crisis;

Additional information

Audience	Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers
Length	Approximately 20 minutes
Credits	0.50 CFMP
Member Price	75.00
Non-Member Price	95.00
Course Number	ABA
Location	Online Self-Paced
Vendor	ABA
Course Code	ABA
Prerequisites	None
Day	Online