Description
This eLearning course examines the challenges and opportunities of using social media for brand building and public complaint resolution. Participants will learn key chat support etiquette and its impact on customer experiences, recognize conflict resolution opportunities in chat channels, and apply specific strategies for effective conflict management. By the end, learners will be equipped to enhance customer interactions and strengthen their brand’s online presence.
Courses
*Course is part of the suite only.
- Digital Support Channels
Designed to assist banking professionals in applying communication channel-specific, customer-centric service techniques to digital customer encounters, with emphasis on applied conflict resolution techniques in social media and chat support. - GO Huddle: Digital Support Channels*
The ABA GO Huddle is a learning facilitation tool designed specifically for leaders who seek to meaningfully reinforce ABA self-paced training within their teams. Leaders will find practical tools and exercises to guide teams in application of the knowledge and skills from the Digital Support Channels in a supportive and interactive environment.
