Focuses on the behaviors of and interactions between co-workers, and teaches methods to improve working relationships with difficult co-workers. This course introduces the characteristics of the four behavioral (base preference) groups, and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients.
What You’ll LearnIdentify elements that contribute to individual perspectiveDescribe how perspective drives actions and behaviorsDescribe how behavior choices impact the work environmentDescribe the characteristics and behaviors of the four base preference groupsExplain the differences found in the same base preference groupDescribe how to look at things from a different perspectiveDescribe the benefits and challenges of working with behavioral oppositesUse the five steps to enhance the working relationship with a difficult co-workerDescribe the benefits of focusing on what someone else finds important
After successfully completing this course, you will be able to: