Description
Focuses on the behaviors of and interactions between co-workers, and teaches methods to improve working relationships with difficult co-workers. This course introduces the characteristics of the four behavioral (base preference) groups, and explains how they affect communication between co-workers. It describes how to create some common ground with difficult co-workers or clients.
What You’ll Learn
After successfully completing this course, you will be able to:
Identify elements that contribute to individual perspective
Describe how perspective drives actions and behaviors
Describe how behavior choices impact the work environment
Describe the characteristics and behaviors of the four base preference groups
Explain the differences found in the same base preference group
Describe how to look at things from a different perspective
Describe the benefits and challenges of working with behavioral opposites
Use the five steps to enhance the working relationship with a difficult co-worker
Describe the benefits of focusing on what someone else finds important
