Description
This course will help banks’ customer-facing associates identify bias in the workplace and discover ways to approach such situations with self-reflection, coaching, and how to change biased behaviors. Most unconscious bias training does not have a self-reflection component, coaching, or other follow-up that could affect substantive changes in behavior. One’s biases may never go away; however, individuals can take steps to change their biased behaviors.
What You’ll Learn
After completing this course, students will be able to:
- Identify pre-existing bias
- Explain the concept of bias
- Explain the different types of bias
- Explain the science behind the bias
