Workforce Development
Training and education from CFT/ABA spans the many diverse roles and opportunities today’s world of banking offers. Explore options for any level and areas of focus.
EARLY CAREER
Those entering the banking industry—whether as a high school or college graduate, transitioning from another industry or from the military—can get up to speed quickly to be an effective contributor with these offerings.
Core Skills Include:
- Understanding banking terminology
- Banks as a business
- Customer service
CFT/ABA Offerings Include:
- Understanding Bank Products
- Banking Fundamentals
- Basic Bank Training for Veterans – transitioning careers
- Community Bank Online Training Suites
- Essential Selling Skills Bundle
MIDDLE MANAGEMENT:
At this level, managers focus on building high performing and collaborative teams, and understand the benefits of diversity.
Core Skills Include:
- Delegation and empowering individuals
- Communicating and demonstrating ethical behavior
- Managing change
CFT/ABA Offerings include:
- Management Essentials Suite
- Leadership in Action Suite
- Why Quality Customer Service Matters Suite
- Community Bank suites
- Leveraging the Benefits of a Diverse Workforce
- Improving Productivity
- Employment Law Online
- Dealing Effectively with Coworkers
- Essentials of Workplace Conduct
- Building a Culture of Ethics
EMERGING LEADER:
Rising leaders understand how to meet your customers’ needs and communicate effectively to achieve goals.
Core Skills Include:
- Designing and implementing growth strategies
- Creating a positive, engaging culture and motivating talent
- Negotiating with and influencing others to work towards a common goal
CFT/ABA Offerings Include:
- CFT/ABA-Wharton Emerging Leaders Online Certificates
- Emerging Leaders Forum
- Women’s Leadership Forum
- Washington Summit
SENIOR LEADER:
Experienced leaders understand how all areas of the bank interact and how decisions in one area influences other business lines.
Core Skills Include:
- Reinforcing strategic planning
- Risk management, finance and performance management
- Managing the unforeseen crisis
CFT/ABA Offerings Include:
- Stonier Graduate School of Banking
- Annual Convention
- Conference for Community Bankers
- Washington Summit and Forums
- Succession Planning Toolkit
