The Retail Playbook You Need to Succeed

$300.00

  • Total

SKU: 11130 Category: Tag:

Description

Retail banking expert Tonya Gossage covers four critical and timely topics every banker should be focused on. Learn savvy ways to ensure your bank and staff are prepared to win under a variety of circumstances, including creating a healthy branch experience, handling crisis communication, successful one-on-one meetings and implementing online appointment scheduling. 

Series Includes:

Additional information

Audience

Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers

Length

Approximately 1 hour

Credits

1.25 CFMP

Member Price

300.00

Non-Member Price

380.00

Course Number

ABA

Location

Online Self-Paced

Vendor

ABA

Course Code

ABA

Prerequisites

None

Day

Online

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