Game Plan for a Healthy Branch Experience

Course Number: ABA

Course Code: n/a

Free for ABA Members

Feeling safe and protected from the spread of COVID-19 is priority number one for many, including your customers. In this video, you’ll learn about best practices and resources to ensure your branch will be ready to safely welcome back customers and get back to business.

Part of The Retail Playbook You Need to Succeed series, presented by Tonya Gossage

What You’ll Learn

Enact five proven healthy and safety tactics to keep you and your customers safe
Understand key branch signage and health-related policies and procedures you should consider reviewing
Learn how to use CDC-sponsored resources that will help you prevent the spread of disease

Audience: Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers

Prerequisites: n/a