Eight Essential Crisis Communication Tips

Course Number: ABA

Course Code: n/a

Being prepared for a crisis means having a good communications plan ready. Learn eight essential tips for creating and managing a crisis communications plan that will result in a team of trusting employees who will be more productive during times of adversity.

Part of The Retail Playbook You Need to Succeed series, presented by Tonya Gossage

What You’ll Learn

Understand the roles we all play in effective crisis communication
Use empathy, transparency and listening as tools to manage communication with employees
Use these eight tips to immediately take proactive, successful steps in times of crisis

Audience: Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers

Prerequisites: n/a