Eight Essential Crisis Communication Tips

Course Number: ABA

Course Code: n/a

Being prepared for a crisis means having a good communications plan ready. Learn eight essential tips for creating and managing a crisis communications plan that will result in a team of trusting employees who will be more productive during times of adversity.

Part of The Retail Playbook You Need to Succeed series, presented by Tonya Gossage

What You’ll Learn

  • Understand the roles we all play in effective crisis communication
  • Use empathy, transparency and listening as tools to manage communication with employees
  • Use these eight tips to immediately take proactive, successful  steps in times of crisis 

Audience: Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers

Prerequisites: n/a

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Member Price: $75.00
Non-Member Price: $95.00
Textbook Charge: $0.00

Credits: 0.50 CFMP

Length: Approximately 20 minutes

ABA Training