Eight Essential Crisis Communication Tips
Course Number: ABA
Course Code: n/a
Being prepared for a crisis means having a good communications plan ready. Learn eight essential tips for creating and managing a crisis communications plan that will result in a team of trusting employees who will be more productive during times of adversity.
Part of The Retail Playbook You Need to Succeed series, presented by Tonya Gossage
What You’ll Learn
- Understand the roles we all play in effective crisis communication
- Use empathy, transparency and listening as tools to manage communication with employees
- Use these eight tips to immediately take proactive, successful steps in times of crisis
Audience: Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers
Prerequisites: n/a