Description
The Customer Service;course will help you discover why improving your service to consumers is a career investment.; Learn how to provide service that meets the needs and expectations of every consumer.; Training topics include:; recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers.;
Textbook chapter topics include:
- The Importance of Customer Service
- The Communications Process
- Telephone Interactions
- Interacting with Diverse Customers
- Handling Challenging Situations
- The Role of Technology in Customer Service
- Working with Internal Customers;
