Finding new ways to help people solve problems and get things done is why there are goods and services in the first place. In the Customer;Service Innovation course,;a vital need is filled by delivering the essential service guidance that can put your business on the latest frontier of value creation.; Take your customer service skills to the next level!
Among the numerous key ideas and practices are:
Insight on understanding the different types of clients you serveand how your products deliver value to them
Ways to design specific frameworks for discovering service innovation opportunities for new, improved, and supplementary service products
Practical guidance on staying focused on the fuzzy front end” of service innovation
The fundamental elements of a winning service strategy