Finding new ways to help people solve problems and get things done is why there are goods and services in the first place. In the Customer;Service Innovation course,;a vital need is filled by delivering the essential service guidance that can put your business on the latest frontier of value creation.; Take your customer service skills to the next level!
Among the numerous key ideas and practices are:
- Insight on understanding the different types of clients you serveand how your products deliver value to them
- Ways to design specific frameworks for discovering service innovation opportunities for new, improved, and supplementary service products
- Practical guidance on staying focused on the fuzzy front end” of service innovation
- The fundamental elements of a winning service strategy