The workforce today is made up of more diverse groups than ever before.; With so many applicants to choose from, hiring managers are challenged to select the best people for their job openings.; Interviewing & Hiring Techniques will provide tips on evaluating cover letters and resumes as well as pointers for conducting the all-important interview.; Other hiring considerations, such as testing and reference checking, are also covered.; Perhaps as important as learning about these steps, is understanding the changes that shape todays workplace.; Accommodating diversity and using email and the Internet to accept and respond to electronic applications are some of the topics covered in this course.