Description

One of the fastest growing customer service trends in banking is online appointment scheduling. Online appointments and meeting scheduling is a powerful solution that banks can use to gain a competitive advantage while providing an exceptional customer experience.

Part of The Retail Playbook You Need to Succeed series, presented by Tonya Gossage
What You’ll Learn

Five reasons you should consider implementing online appointment scheduling;

The benefits of serving customers by appointment

The overall effect of appointment scheduling on staff and operations;

Learn about proven online appointment scheduling providers to consider;;

Additional information

Audience	Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers
Length	Approximately 13 minutes
Credits	n/a
Member Price	75.00
Non-Member Price	95.00
Course Number	ABA
Location	Online Self-Paced
Vendor	ABA
Course Code	ABA
Prerequisites	None
Day	Online