Emerging Leaders: Emotional Intelligence

$135.00

SKU: 11056 Category: Tag:

Description

Learn what it means to be emotionally intelligent and how to cultivate this leadership skill to build more successful relationships with customers and staff.;
What You’ll Learn
After completing this course, students will be able to:

  • Describe what it means to be emotionally intelligent
  • Explain how emotionally intelligent behaviors lead to enhanced customer relationships
  • Explore customer expectations and communication styles and adapt your approach to customer engagement
  • Describe the key facets of emotional intelligence and improve your customer interactions
  • Additional information

    Audience

    Emerging leaders across all functional areas, past participants of ABA schools and conferences, Wharton certificate holders, HR/training managers.

    Length

    Approximately 15 minutes

    Credits

    0.50 CTFA

    Member Price

    135.00

    Non-Member Price

    185.00

    Course Number

    ABA

    Location

    Online Self-Paced

    Vendor

    ABA

    Course Code

    ABA

    Prerequisites

    None

    Day

    Online

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