Emerging Leaders: Emotional Intelligence

$135.00

  • Total

SKU: 11056 Category: Tag:

Description

Learn what it means to be emotionally intelligent and how to cultivate this leadership skill to build more successful relationships with customers and staff. 

What You’ll Learn

After completing this course, students will be able to:

  • Describe what it means to be emotionally intelligent
  • Explain how emotionally intelligent behaviors lead to enhanced customer relationships
  • Explore customer expectations and communication styles and adapt your approach to customer engagement
  • Describe the key facets of emotional intelligence and improve your customer interactions

Additional information

Audience

Emerging leaders across all functional areas, past participants of ABA schools and conferences, Wharton certificate holders, HR/training managers.

Length

Approximately 15 minutes

Credits

0.50 CTFA

Member Price

135.00

Non-Member Price

185.00

Course Number

ABA

Location

Online Self-Paced

Vendor

ABA

Course Code

ABA

Prerequisites

None

Day

Online

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