The Communication Skills for Business;course explores the perception process that underlies and colors all communication.; It also focuses on two communication skills that are sometimes neglected: effective listening and nonverbal communication.; These skills are key elements in building good relationships with customers and co-workers.; After successfully completing this course, you will be able to:;; define the five elements of the communication process and describe the key characteristics of communication;; describe and identify examples of nonverbal communication and the messages they send when used;; list the barriers to effective listening; and explain how understanding goals, norms and roles can help build better group communication; and list examples of norms that can affect team communication in financial institutions.
Topics to be covered include:
- Introduction to Communications
- Verbal and Nonverbal Communication
- Communication Channels
- Handling Conflict
- Influencing Others
- Team Communication;