AIB Call Center Representative Certificate

This ABA credential is being retired. If you are currently working toward this credential, you will have until August 31, 2015 to complete all requirements and request your Certificate from ABA Member Services​.

Required Courses

  • Banking Today
  • Cross-Selling Deposit Products
  • Dealing Effectively with Co-Workers
  • Effective Client Referrals
  • Ethical Issues for Bankers
  • Introduction to Relationship Selling
  • Regulatory Compliance for Call Center Representatives
  • Revitalizing Customer Service
  • Teleconsulting
  • Telephone Etiquette
  • Understanding Bank Products
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