ABA Supervisor Certificate
The ABA Supervisor Certificate prepares new and potential supervisors for their emerging responsibilities with a combination of leadership and managerial skills, and by offering fresh insights on proven supervisory approaches.
The courses in the program explore ways to interview, evaluate and select employees while being mindful of legal considerations. The performance management process is reviewed in detail, with special attention placed on coaching, rewards and recognition, and corrective action. Managing employee relations is addressed through four major strategies: compliance with laws, managing diversity, handling work and personal issues, and fostering open communication among staff members. In addition, the certificate program includes a component on ethical practices in banking.
You must complete the following courses:
- Banking Today*
- Coaching for Success
- Corrective Action
- Ethical Issues for Bankers
- Hiring the Best
- Leveraging the Benefits of a Diverse Workforce
- Managing Change
- Managing Employee Performance
- Managing Employee Relations
- Rewards and Recognition
The estimated time to complete these 10 courses is approximately 19 hours. Students have access to the curriculum for 1 year from date of purchase.
*ABA Principles of Banking may be substituted.