Understanding the Difference Between Complaints and Disputes

$75.00

  • Total

SKU: 11122 Category: Tag:

Description

Identify the critical differences between a customer complaint and a dispute to know which response mechanism is appropriate.

What You’ll Learn

After successfully completing the course, you will be able to:

  • Understand regulatory definitions and bank definitions
  • Determine what the customer is asking or telling you, as well as how to handle their request
  • When to follow your bank’s complaint management protocols 

Additional information

Audience

n/a

Length

Approximately 16 minutes

Credits

0.50 CRCM, 0.50 CERP

Member Price

75.00

Non-Member Price

95.00

Course Number

ABA

Location

Online Self-Paced

Vendor

ABA

Course Code

ABA

Prerequisites

None

Day

Online

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