Name: Understanding the Difference Between Complaints and Disputes
SKU: 11122
Availability: InStock

Description

Identify the critical differences between a customer complaint and a dispute to know which response mechanism is appropriate.
What Youll Learn
After successfully completing the course, you will be able to:

Understand regulatory definitions and bank definitions

Determine what the customer is asking or telling you, as well as how to handle their request

When to follow your banks complaint management protocols;

Additional information

Audience	n/a
Length	Approximately 16 minutes
Credits	0.50 CRCM, 0.50 CERP
Member Price	75.00
Non-Member Price	95.00
Course Number	ABA
Location	Online Self-Paced
Vendor	ABA
Course Code	ABA
Prerequisites	None
Day	Online