Description
After successfully completing this Teller Operations training course, you will be able to:; describe the expectations of your role as a teller; respond effectively to difficult customer situations; understand the cross-selling opportunities provided by daily transactions; distinguish between genuine and counterfeit currency; avoid balancing errors; conduct proper procedures during a robbery, fire or other emergency; explain the Currency Transaction Report; describe endorsement types and their individual features; and utilize negotiability and security measures to prevent check fraud.
Topics include:
- The Tellers Role
- Customer Service
- Financial Products and Services
- Checks
- Endorsements
- Account Ownership
- Coins and Paper Currency
- Balancing Daily Transactions
- Emergency Situations
