Description

Being able to actively read the body language of others provides valuable insight into the person you’re communicating with. In this short video, you’ll learn how to recognize the positions and movements of people around youspecifically their head positions, physical gestures and eyesand what certain movements mean.

Part of the Body Language Basics series, presented by Tonya Gossage
What Youll Learn

Better read the body language of others

Understand what certain head positions, physical gestures and eyes movements really mean

Spot the difference between open” and closed” body language

Additional information

Audience	All audiences, including Customer Service Representatives, Managers, Lenders, Sales-Oriented Positions, Retail Banking Officers, Branch Managers, Administration Officers
Length	Approximately 12 minutes
Credits	n/a
Member Price	75.00
Non-Member Price	95.00
Course Number	ABA
Location	Online Self-Paced
Vendor	ABA
Course Code	ABA
Prerequisites	None
Day	Online