Description
Learn how to process consumer credit card billing errors and claims of unauthorized use in compliance with Truth in Lending Act (TILA) and Regulation Z.
What You’ll Learn
After successfully completing the course, you will be able to:
- Examine the requirements the borrower must meet to allege a billing error
- Identify consumers’ rights when processing errors or unauthorized use
- Identify the creditor’s investigation and resolution responsibilities
- Learn how to handle unauthorized use claims
- Examine how to handle claims or defenses against card issuers
