Making the Client Call Suite

$55.00

SKU: 10242 Category: Tag:

Description

This suite of three courses,;one exercise module, and one toolkit* explores best practices for conducting client calls, over the phone and in-person. Identify specific client needs by recognizing clues that clients provide, and presenting solutions that meet those needs. Completing this suite provides tips and tactics for making client calls successfully. Concise, impactful lessons can be applied on the job immediately.;
Courses*
*Only available as a suite

  • Calling on Clients
    Guides you through best practices for making client calls, both over the phone and in-person. Explore the preparatory steps for making calls.
  • Identifying Client Needs
    Guides you through identifying and understanding clues that clients give about their needs during interactions. Enhance skills for conducting insightful client interviews.
  • Presenting Solutions that Match Client Needs
    Guides you through crafting effective statements and questions that lead to a successful sale. Explore the steps for presenting solutions that match client needs.
  • Making the Client Call – Apply What You’ve Learned
    Practice identifying and understanding client needs, and then presenting solutions to meet those needs.
  • Toolkit
    Guides you through working with a coach to increase learning retention and provides additional reference materials for on-the-job application of client calling skills.

Additional information

Audience

Branch and administrative office sales staff, call center staff, new hires, and anyone who may call on customers.

Length

Approximately 20 minutes

Credits

n/a

Member Price

55.00

Non-Member Price

75.00

Course Number

ABA

Location

Online Self-Paced

Vendor

ABA

Course Code

ABA

Prerequisites

None

Day

Online