Eight Essential Crisis Communication Tips

$75.00

SKU: 11132 Category: Tag:

Description

Being prepared for a crisis means having a good communications plan ready. Learn eight essential tips for creating and managing a crisis communications plan that will result in a team of trusting employees who will be more productive during times of adversity.

Part of The Retail Playbook You Need to Succeed series, presented by Tonya Gossage
What You’ll Learn

  • Understand the roles we all play in effective crisis communication
  • Use empathy, transparency and listening as tools to manage communication with employees
  • Use these eight tips to immediately take proactive, successful; steps in times of crisis;
  • Additional information

    Audience

    Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers

    Length

    Approximately 20 minutes

    Credits

    0.50 CFMP

    Member Price

    75.00

    Non-Member Price

    95.00

    Course Number

    ABA

    Location

    Online Self-Paced

    Vendor

    ABA

    Course Code

    ABA

    Prerequisites

    None

    Day

    Online

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