Customer Service Excellence

$695.00

SKU: 10557-1-2-1-1-2 Category:

Description

The Customer Service;course will help you discover why improving your service to consumers is a career investment.; Learn how to provide service that meets the needs and expectations of every consumer.; Training topics include:; recognize the importance of customer service; understand the communication process; recognize the value of face-to-face interactions; describe how to effectively use the telephone to communicate; identify techniques for interacting with diverse customers; identify techniques for handling challenging situations; explain the role of technology in customer service; describe the importance of effectively working with internal customers.;

Textbook chapter topics include:

  • The Importance of Customer Service
  • The Communications Process
  • Telephone Interactions
  • Interacting with Diverse Customers
  • Handling Challenging Situations
  • The Role of Technology in Customer Service
  • Working with Internal Customers;

Additional information

Audience

Bank or Credit Union employees who have direct or indirect contact with consumers

Start Date

02/27/23

End Date

05/15/23

Length

12 Weeks

Credits

2

Member Price

695.00

Non-Member Price

795.00

Course Number

CFT

Location

Online Instructor-Led

Vendor

CFT

Course Code

BAN 6490

Prerequisites

None

Day

Online

Text Book Charge

27.00

eBook

10.00

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