Description
Develop the key skills for catering to a new customer mindset. Explore multiple ways to fulfill customers’ sales, service, and referral needs as their single point-of-contact. Master cash handling and basic transactional skills. Perfect product and service sales skills. Discover ways to build relationships and create referrals to other lines of business
By completing the ABA Universal Banker Certificate curriculum, you’ll be able to grow into your role as a reliable point-of-contact for customers.
Required Courses
You must complete the following courses to earn your certificate:
- Banking Basics Suite (12 courses)
- Communication Basics Suite (3 courses)
- Effective Meetings
- Ethical Issues for Bankers
- Managing Change
- Online Communication Suite (2 courses)
- Overcoming Objections Suite (3 courses + 1 exercise)
- Presentation Skills Suite (4 courses)
- Relationship Sales Suite (2 courses + 1 exercise)
- Verbal Communication Suite (3 courses)
- Why Quality Customer Service Matters Suite (3 courses + 1 assessment + 1 Go huddle)
- Written Communication Suite (3 courses)
