The ABA Digital Banker Certificate helps bankers develop the knowledge and skills they need to provide quality customer service in todays digital first world.; Learn about the digital and mobile tools available to customers and how to provide excellent customer service on digital and social platforms. Gain insight into how demographics, technology infrastructure and data analytics play a crucial role in developing an effective digital payments strategy. Understand how to identify the risks associated with technology and protect systems and data from tampering or destruction.
You must complete the following courses to earn your certificate:
- Digital Banker Suite (5 courses)
- Payments System Suite (2 courses)
- Cybersecurity Fundamentals
The estimated time to complete these eight courses is approximately 3 hours. Students have access to the curriculum for 1 year from date of purchase.