Description
Develop essential bank teller skills. Master core competencies such as cash handling, check cashing, deposit and withdrawal processing, cash payments, and daily settlements of teller cash and proof transactions. Develop a broad understanding of bank products. Build interpersonal skills that are effective with both customers and co-workers. Master the principles of professional conduct. Learn how to cultivate relationships and provide value-added service.
By completing the ABA Bank Teller Certificate curriculum, you’ll build a solid foundation of critical customer service skills.
Required Courses
The curriculum includes:
- Banking Basics Suite (12 courses)
- Communication Basics Suite (3 courses)
- Effective Referrals Suite (2 courses + 1 exercise module + 1 toolkit)
- Essentials of Workplace Conduct
- Ethical Issues for Bankers
- Online Communication Suite (4 courses)
- Teller Basics Suite (6 courses)
- Verbal Communication Suite (3 courses)
- Written Communication Suite (3 courses)
