Assessing Your Bank?s Call Center to Take it to the Next Level
Course Number: Webinar
Course Code: n/a
This webinar will provide tools to baseline and evaluate the effectiveness of your call center. Learning Dynamics? Vice President Brian Walker, who has worked with over 400 call center teams, will offer practical strategies to assess your call center and take it to higher levels.
-Assessing culture and strategic intent of your call center
-Team morale and motivation strategies
-Baseline coaching and feedback approaches to ensure you have the right team to deliver a positive customer experience
-Positioning your call center as your virtual branch
-Metrics to assess your call center?s effectiveness
-Providing ongoing product, sales/service, and systems training to call center staff
Audience: Retail Banking or Branch Administration Directors or Staff, Call Center Managers, Operations Managers.