Positive Communications Skills - Excellence in Client Service Series

Course Number: Seminar

Course Code: Virtual Seminar

Participants are introduced to text and language techniques that create positive
interactions with employees and clients. Participants learn positive listening skills
to enhance and clarify the issues in engaging with the client, as well as establishing
trust and value.


  • The client-focused attitude
  • Listening for engagement
  • Positively engaging clients to differentiate the financial institution
  • Outstanding peer-to-peer communication
  • Recognizing client cues that indicate the need for additional services
  • Making appropriate referrals to others on the team, in the branch, or other
  • areas of the institution.
(Four-Part Series – You can also just attend an individual session)


Prerequisites: N/A

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Member Price: $250.00
Non-Member Price: $300.00
Textbook Charge: $0.00


Start Date: 06/17/2021
End Date: 06/17/2021
Length: 3 Hours
Start Time: 9:00 am
End Time: 12:00 pm
Day: Thursday
Location/Room: Virtual

ABA Training