Maintaining Superior Team Performance - Branch Manager Bootcamp Series

Course Number: Seminar

Course Code: Virtual Seminar

OBJECTIVE

Branch Manager Part 4 focuses on maintaining superior performance. Managers learn to evaluate individual performance, and build performance standards that blend with the bank’s mission and vision.

Participant Key Skill Transfers to Take Away:

1. Winning motivational strategies.

2. Learning best practices in employee development, performance improvement, and employee recognition.

Program Agenda

• Review Action Plan Successes from Past Session

• Conducting Performance Appraisals

-Discuss the Formal Appraisal Process at Your Bank

-Look at the Steps in Conducting a Performance Appraisal

-Review a Sample Performance Appraisal Written by Branch Managers

-What to Do When Things Go Awry

-Managing Difficult Situations During a Review

-Managing Conflict

-Structured Intervention

• Rebalancing the Culture

• Delegating to Build Your Team

• Mentoring the Team

• Performance & Development

• Recognition and Reward – Non-Monetary and Monetary

• Understanding the Challenges Facing the Financial Work Force of Today

• Program Summary

• Complete a Final Action Plan to Grow the Branch

You can choose to participate in just one lesson – or you can do the whole series.

Audience: New and experienced Branch Managers, Assistant Branch Managers, Teller Supervisors, Lead Universal Bankers, and any banker aspiring to lead the team in a retail branch.

Prerequisites: N/A