Understanding the Difference Between Complaints and Disputes

Course Number: ABA

Course Code: n/a

Identify the critical differences between a customer complaint and a dispute to know which response mechanism is appropriate.

What You’ll Learn

After successfully completing the course, you will be able to:

  • Understand regulatory definitions and bank definitions
  • Determine what the customer is asking or telling you, as well as how to handle their request
  • When to follow your bank’s complaint management protocols 

Audience: n/a

Prerequisites: n/a

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Member Price: $75.00
Non-Member Price: $95.00
Textbook Charge: $0.00

Credits: 0.50 CRCM, 0.50 CERP

Length: Approximately 16 minutes

ABA Training