The Retail Playbook You Need to Succeed

Course Number: ABA

Course Code: n/a

Retail banking expert Tonya Gossage covers four critical and timely topics every banker should be focused on. Learn savvy ways to ensure your bank and staff are prepared to win under a variety of circumstances, including creating a healthy branch experience, handling crisis communication, successful one-on-one meetings and implementing online appointment scheduling. 

Series Includes:

Audience: Chief Retail Banking Officers, Regional Branch Managers, Branch Managers, Call Center Managers, Customer Service and Call Center Representatives, Administration Officers

Prerequisites: n/a

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Member Price: $300.00
Non-Member Price: $380.00
Textbook Charge: $0.00

Credits: 1.25 CFMP

Length: Approximately 1 hour

ABA Training