Reading Body Language

Course Number: ABA

Course Code: n/a

Being able to actively read the body language of others provides valuable insight into the person you’re communicating with. In this short video, you’ll learn how to recognize the positions and movements of people around you—specifically their head positions, physical gestures and eyes—and what certain movements mean.

Part of the Body Language Basics series, presented by Tonya Gossage

What You’ll Learn

Better read the body language of others
Understand what certain head positions, physical gestures and eyes movements really mean
Spot the difference between “open” and “closed” body language

Audience: All audiences, including Customer Service Representatives, Managers, Lenders, Sales-Oriented Positions, Retail Banking Officers, Branch Managers, Administration Officers

Prerequisites: n/a