Matching Your Words to Your Movement

Course Number: ABA

Course Code: n/a

Discover how simple things like gestures, facial expressions and breathing, among others, can impact the message you’re trying to send. Learn how to ensure your body language creates intentional, honest and meaningful conversations.

Part of the Body Language Basics series, presented by Tonya Gossage

What You’ll Learn

• Use four methods to practice consistent non-verbal communication 
• Understand honest communication
• Identify the involuntary movements that impact communication 

Audience: All audiences, including Customer Service Representatives, Managers, Lenders, Sales-Oriented Positions, Retail Banking Officers, Branch Managers, Administration Officers

Prerequisites: n/a

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