Managing the Dynamic Nature of Client Financial Needs
Course Number: ABA
Course Code: ABA
Provides techniques to develop a client profile. Explains that understanding the client in order to provide a specific service is often treated like an event which takes place during onboarding of a prospect. Explores how to make the client profiling experience an ongoing process so advisors can always be of value to their clients by addressing continually evolving needs and expectations.
What You’ll Learn
After completing this course, students will be able to:
- Explain the dynamic nature of a client’s financial life and the importance of managing the client profile as a living, evolving document
- Engage clients in an ongoing conversation to gather new or changed information about their financial lives
- Integrate new information or changes in a client’s life into the creation and delivery of advice and services
Audience: Client-facing wealth advisors (fiduciary [trust] advisors, portfolio managers, bankers, planners) with at least one year of wealth management-related experience who want to enhance their competency in serving clients through ongoing day-to-day activities as well as anticipated and unexpected extraordinary events in their financial lives.