Leveraging the Benefits of a Diverse Workforce

Course Number: ABA

Course Code: ABA

Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.

What You’ll Learn

After successfully completing this course, you will be able to:

Recognize the business case for diversity
Define the management practices that support diversity in the workplace
Explain the difference between diversity vs. stereotypes
Apply the five-step process for handling diversity conflict resolution

Audience: For managers, supervisors, and all employees in leadership positions.

Prerequisites: None