Leveraging the Benefits of a Diverse Workforce

Course Number: ABA

Course Code: ABA

Includes real-life scenarios to illustrate how to manage diversity issues by explaining the skills needed and apply the five-step process for handling conflict resolutions. Provides strategies for successful managers to recruit diverse work teams, encourage diversity of thought, and welcome differing opinions. Describes potential solutions to discourage stereotyping and encourage diversity.

Updated: May 2017
Re-versioned: July 2016

What You’ll Learn
After successfully completing this course, you will be able to:

-Recognize the business case for diversity
-Define the management practices that support diversity in the workplace
-Explain the difference between diversity vs. stereotypes
-Apply the five-step process for handling diversity conflict resolution

Audience: For managers, supervisors, and all employees in leadership positions.

Prerequisites: None

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