Handling Mortgage Inquiries and Making Referrals

Course Number: ABA

Course Code: ABA

Describes the primary regulatory compliance Acts that affect mortgage inquiry, counseling, and application phases. Reviews the features and benefits of the most popular mortgage programs, important elements of different purchase and refinance transactions, and techniques and sample responses to customers for your mortgage referral to the MLO.

What You’ll Learn

After successfully completing this course, you will be able to:

  • Explain the phases in the mortgage origination process
  • Identify the important compliance issues that affect mortgage inquiries and referrals
  • Describe the features and benefits of conventional fixed rate, adjustable rate, FHA, and VA programs
  • Prepare and refer mortgage loan application customers

Audience: All bank employees who are authorized to discuss mortgage loans with customers who do not have special mortgage licensing credentials (retail branch, loan servicing, or call center employees and employees who are involved in mortgage origination, such as originators, processors, underwriters, closers, etc.)

Prerequisites: None

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Member Price: $95.00
Non-Member Price: $130.00
Textbook Charge: $0.00

Credits: 2.0 CRCM


ABA Training