Emerging Leaders: Mastering the Art of Inquiry

Course Number: ABA

Course Code: n/a

Guide conversations, deepen relationships and enhance client engagement by developing effective inquiry skills. Learn to ask probing questions, navigate conversations and better understand clients’ financial picture to enhance service and drive results.

What You’ll Learn

After completing this course, students will be able to:

  • Describe the purpose and value of inquiry
  • Ask difficult questions and navigate uncomfortable conversations with clients
  • Use follow up questions to deepen knowledge about clients
  • Understand the characteristics of effective inquiry 
  • Explore techniques to enhance inquiry skills

Audience: Various job roles across banks of all sizes.

Prerequisites: n/a

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Member Price: $135.00
Non-Member Price: $185.00
Textbook Charge: $0.00

Credits: 0.50 CTFA

Length: Approximately 25 minutes

ABA Training