Emerging Leaders: Emotional Intelligence

Course Number: ABA

Course Code: n/a

Learn what it means to be emotionally intelligent and how to cultivate this leadership skill to build more successful relationships with customers and staff. 

What You’ll Learn

After completing this course, students will be able to:

• Describe what it means to be emotionally intelligent
• Explain how emotionally intelligent behaviors lead to enhanced customer relationships
• Explore customer expectations and communication styles and adapt your approach to customer engagement
• Describe the key facets of emotional intelligence and improve your customer interactions

Audience: Emerging leaders across all functional areas, past participants of ABA schools and conferences, Wharton certificate holders, HR/training managers.

Prerequisites: n/a

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