Digital Banker Suite
Course Number: ABA
Course Code: n/a
Today’s bank customer is increasingly reliant on digital services. The Digital Banker Suite provides frontline bankers with a thorough understanding of the mobile and digital products banks offer so they can assist customers with their online banking needs. Five micro-courses* explore the many digital and mobile options available to consumers and how to use them to make the most of this “digital first” economy. Learn how to explain and use digital solutions and hone the skills necessary to provide excellent customer service on social media and video-enabled platforms.
*Only available as a suite
- Digital Beginnings
Learn about the importance of considering bank goals and brand image when communicating online. Discover the types of money management apps and tools available to help customers manage their funds. Realize the opportunities to transform processes and products to digital solutions as customer expectations for online and mobile banking accelerate.
- Moving to Mobile
Learn how various mobile devices and their apps rely on common operating systems to guide interactions between computer system operations and computers physical components.
- Mobile Transactions
Learn about the payment products landscape and the various transactions that take place digitally on mobile devices that offer security, convenience and speed. Discuss mobile wallets, peer-to-peer payment services and loyalty and rewards programs.
- Promoting Online Safety
Learn about the risks customers face as they use the internet to bank quickly and conveniently. Gain a better understanding of how to help customers minimize risk and use secure steps to conduct online transactions safely.
- Digital Customer Service
Learn how the quality of service you provide can exceed customer expectations, enhance your company’s reputation, and increase revenue through the use of social media, digital one-on-one problem solving and video-enabled solutions.
Audience: Bank training staff, branch managers and bankers, call and customer support staff.