Consumer Loan Process

Course Number: ABA

Course Code: ABA

Guides you through using the three-step consumer lending process, including customer service and regulatory considerations. Discover how to take a complete and accurate application, as well as evaluate the borrower’s ability and willingness to repay a loan. Explore best practices for communicating the loan decision and next steps.

Duration: Approximately 20 minutes
Created: January 2018

What You’ll Learn
After successfully completing the course, you will be able to:

-Examine the consumer lending process
-Describe the application step
-Describe the decisioning step
-Explain how to communicate the lending decision to your customer

Audience: Any bank personnel with little or no experience in consumer lending.

Prerequisites: None

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