Consumer Loan Process

Course Number: ABA

Course Code: ABA

Guides you through using the three-step consumer lending process, including customer service and regulatory considerations. Discover how to take a complete and accurate application, as well as evaluate the borrower’s ability and willingness to repay a loan. Explore best practices for communicating the loan decision and next steps.

What You’ll Learn

After successfully completing the course, you will be able to:

  • Examine the consumer lending process
  • Describe the application step
  • Describe the decisioning step
  • Explain how to communicate the lending decision to your customer

Audience: Any bank personnel with little or no experience in consumer lending.

Prerequisites: None

Register Now

Member Price: $55.00
Non-Member Price: $75.00
Textbook Charge: $0.00

Credits: n/a

Length: Approximately 20 minutes

ABA Training