Consumer Loan Process

Course Number: ABA

Course Code: ABA

Guides you through using the three-step consumer lending process, including customer service and regulatory considerations. Discover how to take a complete and accurate application, as well as evaluate the borrower’s ability and willingness to repay a loan. Explore best practices for communicating the loan decision and next steps.

What You’ll Learn

After successfully completing the course, you will be able to:

Examine the consumer lending process
Describe the application step
Describe the decisioning step
Explain how to communicate the lending decision to your customer

Audience: Any bank personnel with little or no experience in consumer lending.

Prerequisites: None