Community Bank Suite - Foundational Skills
Course Number: ABA
Course Code: ABA
This training bundle groups courses by communication and frontline skills. Communication topics include effective listening and body language. The teller basics suite covers cash handling, customer service, bank security and more.
Duration: 5 hours and 40 minutes
-Ethical Issues for Bankers
-Communications Basics Suite
Becoming a Better Listener
The Importance of Body Language
-Teller Basics Suite
Providing Quality Customer Service
Robbery and Bank Security
The Changing Role of the Teller
Audience: For onboarding all bank personnel who needs an introduction to banking, whether just starting a career in the industry or a more experienced professional from a different industry, including specialists in non-banking functions such as marketing, information systems, and human resources.