BSA/AML: Communicating with Customers about CTRs

Course Number: ABA

Course Code: ABA

Teaches how to explain to customers that the bank is required by law to collect and retain certain records, or make particular reports. Explains how the FinCEN’s educational pamphlet, “Notice to Customers: A CTR Reference Guide” can be used as a resource to help address questions frequently asked by customers.

What You’ll Learn

After completing this course, students will be able to:

Answer basic customer questions about the procedures related to Currency Transaction Reporting
Describe the purpose of FinCEN’s educational pamphlet, “Notice to Customers: A CTR Reference Guide”

Audience: Employees who are responsible for completing Currency Transaction Reports.

Prerequisites: None