ABA Customer Service Representative Certificate

Course Number: ABA

Course Code: ABA

Develop the key skills essential to successful customer service and relationship-building. Gain a broad understanding of bank products to be able to better cross-sell products and services. Learn ways to cultivate relationships with customers and discover tactics for responding to customer needs. Become better able to successfully resolve customer problems and objections.

By completing the ABA Customer Service Representative Certificate curriculum, you’ll strengthen your ability to provide a quality customer service experience.

Required Courses

You must complete the following courses to earn your certificate:

The estimated time to complete these 49 courses and exercises is approximately 10 hours. Students have access to the curriculum for 1 year from date of purchase.

Audience:

Prerequisites: None

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Member Price: $795.00
Non-Member Price: $995.00
Textbook Charge: $0.00

Credits: 1.5 CAFP, CFSSP, CRCM, CLBB; 1.25 CFMP, CSOP; 1 CCTS, CISP, CRSP, CTFA

Length: Approximately 10 hours

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